We pay plenty of attention to good communication and effective teamwork. We have built a large degree of trust between staff and management, which I believe is the key to the running of a quality home. We share a view of what is important and what matters most in a caring environment.
We believe that it is imperative to be both approachable and to listen to our residents and their families. For this reason I have an ‘Open door’ policy and I’m determined to ensure that all who reside at our home and their relatives are satisfied with the care provided.